For 1Red, gambling should always be an enjoyable and positive experience. However, we recognize that for some individuals, gambling can stop being a fun activity and become a problem. Our commitment to responsible gambling is a core part of our service. We aim to provide a safe environment for our users and offer the tools necessary to stay in control.
It is illegal for anyone under the age of 18 to open an account or to gamble on 1Red. We perform age verification checks on all customers and reserve the right to request proof of age documentation at any stage. We encourage parents and guardians to use filtering software to prevent minors from accessing gambling websites.
Safer gambling involves making informed choices about the time and money spent on gaming. It means:
Gambling for entertainment, not as a way to make money.
Only gambling with money you can afford to lose.
Keeping track of the time and money you spend.
Not "chasing" losses.
To help you manage your activity, 1Red provides the following tools:
You can set daily, weekly, or monthly limits on the amount you can deposit into your account. These limits help you stay within your budget.
Set restrictions on the amount of money you are able to lose or wager over a specific period.
You can set a notification or an automatic logout feature to remind you how long you have been playing.
If you feel you need a short break from gambling, you can request a "Time-Out" period. During this time, your account will be restricted for a duration ranging from 24 hours to several weeks.
If you believe your gambling is becoming a problem, you can opt for self-exclusion. This is a formal process where we close your account for a longer period (usually 6 months to 5 years). During self-exclusion, you will not be able to access your account or receive marketing materials.
It is important to be aware of the signs that gambling may be becoming an issue:
Spending more money or time on gambling than intended.
Borrowing money or selling assets to gamble.
Neglecting work, family, or personal responsibilities.
Feeling stressed, anxious, or irritable when not gambling.
Hiding your gambling activity from others.
If you feel that you are losing control, we strongly recommend seeking help from professional organizations. There are many independent bodies that provide free, confidential advice and support for individuals affected by gambling-related issues.
If you share your computer or mobile device with friends or family who are under the legal age to participate in our services, please consider installing parental control software to restrict their access to our platform.
Our customer support team is trained to recognize the signs of problem gambling and is available to assist you with setting limits or initiating self-exclusion. We regularly review our procedures to ensure we are following best practices in player protection.
If you have any concerns about your gambling behavior or wish to discuss the tools available to you, please contact us at [email protected].